Our complaints handling process
If you have a complaint about the financial services provided to you, you should take the following action:
Speak to your financial adviser about your concerns, or
Email the compliance manager on compliance@wealth23dgs.com.au
If after speaking to us or your financial adviser, and your complaint is not resolved within five business days, please write to:
Compliance and Professional Standards Manager
Wealth 23 Dealer Group Services, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
We will try and resolve your complaint quickly and fairly. If your complaint cannot be resolved by us to your satisfaction or within 30 days, you may refer your complaint, free of charge, to the Australian Financial Complaints Authority (AFCA) of which Wealth 23 Dealer Group Services Pty Ltd is a member.
AFCA can be contacted on:- 1800 931 678
The Australian Financial Complaints Authority PO Box 3 Melbourne Victoria VIC 3001
Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on 1300 300 630 or via the website www.asic.gov.au.
Professional Indemnity (PI) Insurance Cover
Our professional indemnity insurance covers us and our authorised representatives for the services provided under our Australian Financial Service Licence. This includes claims relating to the conduct of staff and representatives who no longer work for us, but did so at the time of relevant conduct. Our policy meets the requirements of the Corporations Act 2001 (Cth).